Trust is an important part of any client - supplier relatioship, perhaps more so in our industry than any other due to the sensitive nature of the intelligence we handle.

We pride ourselves on completing our client objectives quickly and effectively, exceeding their expectations and delivering a service that we feel truly represents our ethos of Honesty, Integrity and Quality.

But let's be realistic: we are as human as you and are not immune to delays. It is at this stage that we rely on the trust of our clients: trust in us as Agents and trust in Black Cat as an agency. If this trust begins to slip, one can soon begin to feel isolated as a client and 'left out in the cold' with regard to what we have offered.

Recently, a case came in to the office that was almost entirely intelligence based. What this effectively means is that the huge majority of the work involved was to take place behind a desk rather than in the field behind the lens of a camera.

In cases of this nature, one cannot always rely on the information required by the client coming forth on a specific date as the information we can obtain is from sources outside of our control, who, as do we, have their own deadlines to meet away from the work they do for us.

It is at this time that the groundwork we put in to all of our cases, the total commitment we have to all of our clients and the reputation we have worked hard to build in our industry comes into play. If you can trust us to do what we say we will do, we will always deliver. If you cant, we are not the agency for you.

Sent from my BlackBerry 8800 ® wireless device.

No comments: